How Online Rent Payments Benefit Property Managers & Residents

Appfolio Websites • November 24, 2020

by: and



Online rent payments aren’t just convenient, they’re also mutually beneficial for your residents and your business. If you’re still collecting paper rent checks and manually entering bank data, then now is the time to implement a paperless system. Here are ten ways that online rent payments benefit both you and your residents:

#1 Saves Time & Money

As a property manager, you might be wasting lots of time and money every month manually collecting rent, preparing deposit slips, and making trips to the bank to deposit funds. Once a check clears, you spend more time manually posting receipts, and updating resident records. 

You can save a lot of time and reduce operating expenses by letting your residents pay their rent online. For instance, with a cloud-based payment solution, residents can instantly pay their rent via eCheck, debit card, credit card, or cash or money order at 7-11 or CVS, where the funds are directly handled entirely online.

Since implementing an online payment system, Bryan Hanes and his team at Hanes Properties have been able to streamline their workflows and drive efficiency, “Our property managers have quickly and easily grasped AppFolio and love all of the online rental payment options. This saves management a ton of paperwork and cuts rent week workload by at least 50% compared to the days when online rental payments were not available.”

#2 Eliminates Error-Prone, Manual Auditing & Editing

Accounting errors can be costly. Online rent payment services prevent the most common accounting errors property managers face daily with paper-based record keeping systems. Digital payments eliminate double posting, as well as failing to post a payment. Online payment processing also prevents data entry errors such as transposing numbers (entering 43 instead of 34) and improperly coding transactions, which can create inaccuracies in the balance sheet and other financial statements when category totals are transferred. A paperless system minimizes common errors—saving your organization time, money, and frustration, while boosting overall productivity and efficiency. 

#3 Protects Resident Privacy & Identity

A well-designed property management system has security baked into every step of the customer engagement process, including online payment portals. With a payment portal that protects both in-transit and data at rest, residents can pay rent online without worrying about identity theft, and property managers can have confidence that their data is shielded from unauthorized views. 

#4 Allows You to Make More Informed Decisions

Accurate records are essential for operating a successful business. Digital transactions are 100% accurate and provide an efficient path for sharing rent payment histories with credit bureaus and need-to-know external partners. Back office data also allows your teams to identify trends, such as late payment frequency, non-rent assessments and payment type preferences that may change over time. 

Having real-time analytics built within your technology platform enables you and your team to make better business decisions. It also encourages owners to accept monthly disbursements and pay assessments online, so your team can have a clearer, more complete snapshot of your organization’s financial health.

#5 Streamlines Communication & Transparency

Paying rent online via a fully integrated system allows residents to access payment history, review fees, and assessments, and modify payment choices 24/7. From the business side, integration enables you to streamline communication with automated communication features, such as text and email alerts when rent is due, and one-time add-ons payable through the portal, regardless of the portfolio mix you manage.

#6 Promotes Accountability

When rent payments are made by mail, drop box, or in-person, it’s harder to keep track of who has paid and when payments were submitted. As a result, it’s more difficult to hold residents accountable and protect your business. With an online rental payment system, you have a digital paper trail where you can instantly check to verify if and when a payment was made, simplifying the dispute resolution process. 

#7 Gives Residents More Flexibility

The more ways to pay you provide, the more likely residents will adopt online payments faster, and the better chance you have of getting your rent payments on-time. An online payment system that offers multiple options, such as eCheck (ACH), credit cards, debit cards, electronic cash/money orders, and bank drafts can provide residents with the flexibility and support they need. 

Along with offering multiple ways to pay, you can also offer flexible payment plans. For instance, with AppFolio you can set up a payment plan to convert existing charges into a series of payments, providing relief for your residents, while maintaining visibility into the amounts and timing of repayments under the agreement.

#8 Boosts Efficiency with Automated Payments

Your residents are used to carrying out most of their monthly tasks—such as paying their credit card bills—quickly and efficiently online, and their rent is no exception. In addition, many are probably already accustomed to using automatic bill pay systems that enable them to pay all of their bills without having to manually enter the same information each month. 

Consider implementing a digital solution that offers automatic rent payments. By enrolling, your residents will not only save time, but your team members can have the reassurance that rents will be paid on-time and in full. Don’t forget to educate your residents about the advantages of paying their rent online and setting up recurring payments. In addition, you should encourage prospects to submit the initial application fee online to promote early online payment adoption.

#9 Improves Resident Satisfaction

According to a recent renter preferences survey by AppFolio, 86% of respondents said it was important for them to be able to pay rent using a mobile device, and 26.75% said they would not rent, or would move out if their property manager did not offer mobile or online tools. That being said, by offering mobile tools, such as online rent payments you can increase resident satisfaction, boost resident retention, and attract more prospects.

#10 Increases Online Portal Adoption

With online rent payments you can also increase the likelihood your residents will use other features within your online portal—such as online maintenance requests and lease renewals—further streamlining processes and increasing satisfaction. The more features your residents adopt, the more time your team will save, and the greater the return you’ll see on your technology investment. 

For most renters, the ability to pay rent online is not only preferred, but expected. By providing your residents with modern ways to pay, you’ll be able to enhance your customer experience, boost efficiency, eliminate errors, save money, and give your team more time to focus on growing your business.


Share this post

By KCM July 8, 2026
The Secret To Selling Fast, No Matter the Market When you put your house on the market, you don’t just want it to sell. You want it to sell fast . But the thing is, nationally, it’s taking a little longer to sell lately. And that slowdown can feel frustrating if you want a fast process. Here’s what you need to realize. In every market right now, there’s one clear exception: Well-priced, well-presented homes are still selling, and it’s often faster than you’d expect. If you can tap into that, you can still set yourself up to move quickly, too. Here’s how to get it done. How Long It Takes To Sell Today According to Realtor.com, homes are selling in about 52 days right now. That’s how long the process takes from the day it hits the market until closing day . And while that may sound slow to you, it’s not slow. It’s normal. That’s because it’s pretty much right in line with what it was during the last normal years in the market (see 2018-2019 in the graph below): It just feels slow when you’re eager to move – or when you think back a few years to when homes seemed to sell almost instantly. But here’s what matters most. The market is normalizing. Not at a standstill. This is the norm for timing from start to finish. You may have an accepted offer in hand even faster than this. Markets Where Homes Still Sell Quickly, Even Now Zillow says the typical home will go “pending” or “under contract” in 19 days. Some homes even see it happen in as little as 7 days. It just depends on where you are – and how you prep your house. So, don’t let the slowing pace of sales stress you out. Homes can still sell fast, if they’re positioned right. Just to show you, here’s a quick look at some of the markets that are moving faster than the norm, according to Zillow (see map below). This’ll show you how different it can be based on where you live. The key things you need to remember when looking at this visual: It varies a lot based on where you live. Within the same state, individual neighborhoods or pockets may sell much faster than the norm. Even in slower moving states, you can still sell quickly. As the map shows, in those places there are still homes that go under contract in as little as a week. So don’t worry about if your state made either list. As Orphe Divounguy, Senior Economist at Zillow, says: “The cream of the crop is still selling fast, even in markets that have slowed considerably . . .” The Big Reasons Some Homes Sit, and Some Sell Fast And here’s the big secret. While location can definitely play a role, it’s not just about location. It’s about strategy. Today’s buyers are paying attention to condition . They’re comparing photos, upgrades, layout, location, and price. And they’re choosing homes that feel move-in ready and well worth the value . The homes that check those boxes? They’re not sitting for long – no matter where they are. As the Wall Street Journal (WSJ) explains: “. . . some homes are still flying off the shelves. These houses are often in the Midwest or Northeast, where the lack of new construction keeps a lid on supply. Certain homes in other markets are selling quickly, too, often when a home is move-in ready .” Because in any market – hot or not – if a home is overpriced , needs too much work, or just doesn’t meet current buyer expectations, it’s not going to sell. In this market, the sellers who win are the ones who get real about their house. They’re honest about how their home compares to other listings, realistic about price, and they work with an agent who truly understands today’s market and what it takes to sell. When your agent knows how to price strategically, spotlight the strengths of your home, and move quickly when the market gives clear signals, that’s when the results follow. Bottom Line Today's housing market rewards the right strategy. Because even in a slower area, the homes that are priced realistically and positioned well are still selling – sometimes faster than you may expect. Let’s connect if you’re ready to make yours one of them.
By The Lighter Side of Real Estate June 30, 2026
If you’ve ever bought a home before, you’re probably familiar with the advice that agents give their clients: don’t make any big purchases while you’re in the middle of house hunting. “Big purchases” can mean a lot of things—opening new lines of credit, splurging on furniture, committing to a pricey vacation, or upgrading appliances. And, of course, the one agents mention the most…a new car. Even with that warning, it’s easy to see how some buyers slip. Life happens. Sometimes it’s a planned purchase, sometimes it’s impulsive, and sometimes it’s just unavoidable. A new car can sneak into the budget without realizing its ripple effects. Yet these decisions can dramatically impact how much home a buyer can afford, or even whether they qualify for a mortgage at all. Cars aren’t exactly optional for most people. You can’t always time a broken-down engine or a growing family’s need for extra space to line up with your home buying schedule. And some buyers may have purchased a vehicle months before they even began house hunting, not fully aware of the impact it could have on their homebuying power. But to the degree that it is in your control, understanding the numbers can make a huge difference when planning for a mortgage. How Much Can a Car Payment Cost You? Maybe Over $100,000. Defining exactly how much a car payment will impact a buyer’s home affordability isn’t something you can do in a vacuum. It depends on income, other debts, interest rates, and a host of personal financial factors. That said, looking at a few different analyses can give a clear sense of just how significant even a moderate auto loan can be. According to Mortgage Research Network , each additional $100 in monthly car payment can reduce a buyer’s home-buying power by roughly $14,000. For example, a $600 car payment could potentially lower the maximum home price by more than $80,000. A similar analysis from Refi.com finds that every $100 in car payment reduces mortgage-qualifying potential by about $15,400. At that rate, a $600 monthly payment could shrink a buyer’s mortgage-eligible price by nearly $90,000, depending on other debts and financial circumstances. And last, but certainly not least… Realtor.com suggested that a $430 car payment could reduce a borrower’s mortgage borrowing power by as much as $100,000 in certain situations. To put this in context, the average monthly car payment in the U.S. for a new vehicle is around $700, while the average for a used car sits closer to $500. And that’s just one vehicle—many households carry payments on multiple cars. When you start stacking those payments, it quickly becomes clear that the vehicles in your driveway can have a surprisingly large impact on the home that driveway leads to. Buy the Car You Need—but Know the Home It Costs You Seeing how much even a single car payment can reduce homebuying power makes it all the more obvious how critical it is to think carefully about buying a car not only during the home buying process, but also before you even start house hunting. For most buyers, it’s not about forgoing a necessary vehicle, but about making choices that preserve as much buying power as possible. That could mean opting for a used car purchased with cash, choosing a lower-cost vehicle, or delaying a second car until after closing. For others, living in a walkable neighborhood or one with good public transit can reduce the need for multiple vehicles altogether. Even small adjustments—like refinancing an existing auto loan or paying down debt before applying for a mortgage—can add tens of thousands of dollars to what a buyer could afford. Every decision around transportation affects the home you can realistically buy. With that perspective, you can make informed choices that balance your daily needs with long-term goals, helping ensure that your car payments don’t shrink your home-buying budget any more than necessary. It can also be helpful to connect with a local real estate agent and a mortgage professional early on—even if you’re not quite ready to buy. They can provide guidance specific to your situation, run the numbers for your income, debts, and potential car payments, and help you make informed decisions before taking on any new financial obligations. The Takeaway: Car payments can significantly reduce how much home a buyer can afford. Even a modest auto loan can translate into tens of thousands of dollars in lost purchasing power—and households with two or more car payments feel that impact even more. The more you understand how these costs interact with mortgage approval, the more control you have over your homebuying options. Whether that means choosing a lower-cost vehicle, waiting on a purchase, refinancing an existing loan, or exploring walkable, transit-friendly neighborhoods, small decisions can have big ripple effects. If you’re thinking about buying a home in the near future, looping in a local agent and a mortgage pro early can help you map out the smartest path forward.
By KCM June 26, 2026
What Rising Inflation Means for Your Move Data shows inflation is moving in the wrong direction. But before the headlines send anyone into a panic, here's what's actually going on, why it matters for the housing market, and what it means if you're thinking about buying or selling. Inflation Went Up – Here’s What That Actually Means The government tracks inflation in a variety of ways. One is something called PCE – the Personal Consumption Expenditures Price Index. It measures how much more (or less) people are paying for goods and services compared to a year ago. And just based on your own expenses, you can probably guess which way that’s trending. That’s the one everyone is talking about right now. Check out the yellow line to see how that’s spiked since February (see graph below). A big driver of this jump is the ongoing conflict in the Middle East, which has pushed gas and energy prices significantly higher. Now, you may have noticed there’s a second line. The blue line shows core PCE. That’s the same measure, but with gas and energy prices stripped out. The Federal Reserve (the Fed) actually watches this number most closely because energy prices swing around a lot and can be misleading. And here’s the somewhat encouraging part. Core PCE is rising, but not nearly as fast as the overall number. That suggests a good chunk of the inflation spike we’re seeing right now is tied directly to what’s happening overseas. So, when that situation settles down, inflation may settle a bit, too. Why This Matters for Mortgage Rates Here's the housing connection. When inflation is high, the Fed tends to keep the Federal Funds Rate elevated or even raise it to try to taper spending and cool inflation back down. And while it's not a one-for-one relationship, that Federal Funds Rate can have an impact on your mortgage rate when you buy. Right now, based on the information we have, there's roughly a 50/50 chance the Fed actually raises the Federal Funds Rate before the end of 2026, according to CME FedWatch (see graph below): While it’s too soon to say where this goes for certain and if we’re headed for a rate hike, it does mean mortgage rates are probably not coming down as soon as most people were hoping. If you've been waiting for rates to drop significantly before making a move, this report is a reminder that "higher for longer" is still very much on the table. It really all depends on where the economy goes from here. According to Bankrate: “Oil prices and bond yields have dropped a bit . . . but they're still way up compared to the start of spring. Until there’s a resolution to the war, look for both inflation and mortgage rates to stay high. ” But This Is Not 2008 – Not Even Close Just remember, a tough economy does not equal a housing crash. The conditions today are very different from what led to the 2008 collapse. Here's why: Inventory is still relatively low. There's no flood of homes hitting the market. Most homeowners today have strong equity in their homes. Lending standards are far stricter than they were before 2008. Today's challenge is affordability, not a wave of distressed underwater sellers. Uncomfortable and unhealthy are not the same thing. The market feels hard right now, but "hard" and "crashing" are very different. You Still Have Options. Here’s What To Do. High rates don't mean homeownership is out of reach. It just means the path looks a little different. There are real strategies that can help, depending on your situation: Ask your lender about different loan options. Adjustable-rate mortgages (ARMs) or rate buydowns may help lower your monthly payment in the short term. Explore first-time buyer programs, down payment assistance, or seller concessions that could help offset costs. Stay in close touch with a trusted agent and lender. When rates shift, and they will, you’ll want to be ready to move fast. The right strategy, tailored to your goals, matters a lot more than waiting for the perfect moment that may never come. Bottom Line Inflation is still above where the Fed wants it, and that means mortgage rates are likely to stay elevated for a while. But for people who need to move, strategy matters far more than trying to perfectly time the market. Wondering what this means for your specific situation? Reach out today. Let's cut through the noise together and make a plan that actually works for you.
Show More